Need to request a win/loss statement? Simply follow the instructions to download and complete the forms provided below.
To receive a full Win/Loss statement regarding your tracked play at Lumière Place, please submit a completed signed Win/Loss Request Form.
Click Here to download our Win/Loss Request Form.
A completed Win/Loss Request Form may be submitted for processing in one of the following ways:
1. Mail to address:
Lumière Place Casino and Hotels
Attn: Win-Loss Requests
999 North 2nd Street
St. Louis, MO 63102
2. In person at the Trop Advantage®
Please allow 2 to 4 weeks for processing your request.
If you have any questions regarding the Win/Loss Request Form please contact us at 314.881.7777.